DO YOU NEED CUSTOMER SERVICE TRAINING FOR YOUR EMPLOYEES AND STAFF? YOU NEED WELCOME TEAM TRAINING! CLICK HERE TO FIND OUT ALL ABOUT IT!
What is Customer Service Boot Camp?
Customer Service Boot Camp is a training program for owners, managers, and supervisors, anyone who wants to improve the overall customer service of their group.
Truly superb customer service always starts at the TOP of any organization. Here is a list of what's really needed to deliver stellar service:
What is needed to create loyal customers?
Top down customer service. Great customer service starts at the top. It flows from the owner to the management, onto the staff and then between the staff. We already know that people tend to treat others the way they are treated. If the owner or management treat the staff with kindness and understanding and follow the next 5 points they will have loyal customers. If not, they will have trouble.
A business must have a system to gather accurate, up-to-date feedback from customers to really know how the customers feel and what needs work. Otherwise it's all just guessing.
Constant unrelenting attention on customer service based on the feed back you receive. Hold weekly meetings to discuss what is working and what needs to work better. Ask your experienced staff to come up with ways to handle any customer service problems.
An ongoing program to train and educate staff. This includes: training for their basic duties and complete understanding of the services or products offered, mastery of all applicable software, customer service training and when that’s all done, cross training on related positions.
Recognize and reward service excellence. Employees who excel at customer service should be acknowledged and if possible promoted. Building a team of motivated, empowered staff is the key to creating loyal customers. Recognize and get rid of employees who constantly gossip, gripe and complain. They cause stress for the rest of the staff and make everyone's life miserable (including their own). If management does not rapidly rid the company of these people they will drive your best staff away.
This list provides a basic outline of what is covered in the Customer Service Boot Camp.
The six items listed above are not easy to get and hold in place! For example most businesses are severely lacking in a system to gather and USE customer feedback, yet ONLY through a workable feed back system can there be constant improvements. Another vital point is the overall atmosphere of a group. ANY business where regular gossiping, griping and complaining exist will see their customer service suffer. And they will tend to lose their best employees. And their word of mouth will do downhill.
The Boot Camp is a step by step, tried and tested, workable and effective system for getting all of the above six points fully in place in your company.
How does the program work?
Step One: All owners, managers or anyone in a supervisory position attends the Customer Service Boot Camp.
Step Two: ALL employees (including those who attended the BOOT Camp) attend the WelcomeTeam Training Workshop
Step Three: We help you create and implement a program to ensure that everything is implemented.
Step Four: We follow up regular visits and secret shopper inspections to help monitor the success of your program. We come to your business and schedule these work shops when it is convenient for you and your staff, evenings, weekends, multiple sessions, what ever it takes to get everyone trained.
Call us today to get started!
(360) 809-0661
